Sheila Gatonga -Head of Operations, EA, Branch International

Sheila Gatonga is an operations and digital transformation leader with experience in retail, banking, telecommunications, and e-commerce. She is currently the Head of Operations, East Africa at Branch International, where she oversees business strategy, operations, and customer experience. Sheila is committed to ensuring the customer perspective is reflected throughout the journey and to making digital services more accessible to everyday users. She has held senior roles at Naivas, Safaricom, and Jumia, where she guided teams through growth and change. Known for her practical approach and focus on results, she works to build strategies that create real impact.